Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.
How can I get a quote?
Simply visit the contact us page and send us a message through the form or call us at (571) 361-8005
Am I charged the full quoted amount even if it doesn't take that long to clean my house?
our qutes are very customised and are not time-based. We work with the client and if needed come for an assessment of the space beforehand. Then we are able to give a good quote
Does someone have to visit my house before I can book a cleaning?
Absolutely not! We wouldn’t want pushy salespeople coming to our house so we would never do that to you. unless it is necessary to come get an assemsent with your complete consent ofcourse.
Are cleaning supplies included?
Cleaning supplies are included by default. This ensures your cleaner uses the best products and there isn’t any cross-contamination from house to house.
However, if you have special needed supplies, we can bring them for an additional charge.
What if I'm not happy with my cleaning?
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
CAN I GET A SAME-DAY BOOKING?
we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
DO I HAVE TO BE HOME FOR MY CLEANING?
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
WHEN AM I CHARGED FOR THE SERVICE?
You are not charged until after the cleaning has been completed.
ARE THERE NAY COMMITMENTS OF CONTRACTS?
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.